Last updated September 13, 2026
Data Deletion
Use this page for Meta App Review and customer requests about removing OpenReply account, workspace, Instagram, and campaign data.
Disconnect Instagram
Sign in, open Settings, and select Disconnect. This removes the stored Instagram connection token and stops campaigns from sending private replies for that workspace.
Delete Workspace Data
To request deletion of your data, send a Direct message to the Instagram profile you interacted with. Include your Instagram username and explain what you want deleted so the team responsible for that profile can locate the relevant records.
Verification
We may ask you to verify control of the email address or connected business account before deleting data. Deletion requests are processed as quickly as practical unless retention is required for legal, billing, fraud prevention, or security reasons.